Policies

Appointment Policies:

At Self Serenity Wellness Spa your appointments are very important to us. Since we are a by appointment business, please understand that any last minute cancellations, no shows, or late arrivals can have a negative impact on us. For this reason, we require a credit card to reserve your appointment. Upon checkout the day of service, you may choose the method of payment. When you schedule your appointment with us, you are agreeing to these polices listed below:

Check In:

We ask that you please arrive 10 to 15 minutes prior to you appointment. We invite all of our clients receiving services to make full use of our relaxing environment. Come early, stay late, enjoy a cup of complimentary hot tea, infused water and available snacks in our relaxation area. We kindly ask that you turn off your cell phone upon check in.

Cancellations & Rescheduling:

At Self Serenity Wellness Spa we understand that unplanned circumstance can occur and you may need to cancel or reschedule your appointment. However, there is a required minimum notice of 24 hrs to cancel an appointment for 1 hour service and minimum notice of 48 hrs to cancel an appointment that exceeds 1 hour. If failure to cancel within the required time frame, a fee amounting to 50% of the cost of the scheduled services will be charged to the client's on file credit card.

No Shows:

Our no-show policy is enforced when a client misses an appointment without giving prior notice. In this case, a fee equal to 100% of the scheduled service cost will be charged to the clients credit card that is on file. 

If you have purchased one of our packages and fail to show up, or do not cancel or reschedule your appointment within 24 hrs of your booked appointment, you will be charged a separate fee amounting to 100% of the cost for the missed scheduled service.

Late Arrivals:

We completely understand that there are events that are out of your control and can cause you to run late. We will do out best to accommodate you. However, if you are more than 10 minutes late we will need to shorten your appointment time in order to avoid running into the next client's scheduled appointment. If your going to be 15 minutes late, depending on your services time, you may be asked to reschedule to a future day or your session time can shorten.

Saturday Appointments:

Please understand that appointments on Saturday are limited and we are usually booked at least a month out. Any appointments that are not canceled or rescheduled with in 24 hrs of your scheduled service day you be will be charged a fee amounting to 100% of the cost of the scheduled service. This fee will be charged to the credit card that in on file with us. This will also apply for all other days of the week. 

Group Appointments:

There will be a 50% deposit required at the time of booking for groups of 2 or more. Remaining balance may be paid the day of services.

Gratuity:

Gratuity is not included in any spa services. We do appreciate your gratuity, however it cannot be not processed via credit card. We can accepted cash, Venmo or cash apps for tips. For groups of 3 or people, such as spa parties, 18% gratuity will be automatically added to your final bill. For groups of 5 or more people, 20% gratuity will be automatically added to your final bill. 

Gift Certificate booking:

If you have a gift certificate and you are looking to book a service, you may do so by either booking online using your GC number or calling the spa directly. GC must be brought into the spa on the day of your schedule service.

We will still be requiring a credit card to be put ON FILE ONLY! No charges with be made unless you fail to show up or do not call to reschedule within 24 hrs. This will result in a fee amounting to 100% of the cost of the scheduled appointment.