Policies

Appointment Policies:

At Self Serenity Wellness Spa your appointments are very important to us. Since we are a by appointment business, please understand that any last minute cancellations, no shows, or late arrivals can have a negative impact on us. For this reason, we require a credit card to reserve your appointment. Upon checkout the day of service, you may choose the method of payment. When you schedule your appointment with us, you are agreeing to these polices listed below:

Check In:

We ask that you please arrive 10 to 15 minutes prior to you appointment. We invite all of our clients receiving services to make full use of our relaxing environment. Come early, stay late, enjoy a cup of complimentary hot tea, infused water and available snacks in our relaxation area. We kindly ask that you turn off your cell phone upon check in.

Cancellations & Rescheduling:

At Self Serenity Wellness Spa we understand that unplanned circumstance can occur and you may need to cancel or reschedule your appointment. There is a required minimum notice of 24 hrs to cancel an appointment for 1 hour service and minimum notice of 48 hrs to cancel an appointment that exceeds 1 hours. If failure to cancel within the required time frame occurs a fee amounting to 50% of the cost of the scheduled services will be charged to the client's on file credit card.

No Shows:

Our no-show policy applies when a client misses an appointment without providing any notice. If this occurs, a fee amounting to 100% of the cost of the scheduled service will be charged to the client's on file credit card.

Late Arrivals:

We completely understand that there are events that are out of your control and can cause you to run late. We will do out best to accommodate you. However, if you are more than 10 minutes late we will need to shorten your appointment time in order to avoid running into the next client's scheduled appointment.

Saturday Appointments:

Please understand that appointments on Saturday are limited. Any appointments that are not canceled for a service on this day will be charged a fee amounting to 100% of the cost of the scheduled service. This fee will be charged to the clients on file credit card.

Group Appointments:

There will be a 50% deposit required at the time of booking for groups of 2 or more. Remaining balance may be paid the day of services.

Gratuity:

Gratuity is not included in the spa prices. We do not process gratuity on credit cards.